Last updated: May 2026
At 21 Grand Casino, we are fully committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
1. Who We Are
21 Grand Casino is an online gaming platform operating under a valid license. We respect your right to privacy and comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws in Germany and the European Union.
2. Information We Collect
We may collect the following types of information:
- Personal Identification Data: Name, date of birth, email address, phone number, and residential address.
- Identification Documents: Copies of ID, passport, or utility bills (for verification purposes).
- Financial Information: Payment method details and transaction history.
- Technical Data: IP address, browser type, device information, and usage data.
- Gaming Data: Game history, bets placed, and winnings.
3. How We Use Your Information
We use your personal data for the following purposes:
- To create and manage your casino account
- To process deposits and withdrawals
- To provide customer support
- To offer and manage bonuses, including the 21 Grand Casino no deposit bonus
- To comply with legal and regulatory obligations (KYC/AML)
- To improve our services and user experience
- To send important account notifications and promotional offers (you can opt-out anytime)
4. Legal Basis for Processing
We process your data based on:
- Performance of our contract with you
- Compliance with legal obligations
- Your consent (where applicable)
- Legitimate business interests
5. Sharing Your Information
We may share your data only with:
- Payment service providers
- Licensed game providers
- Regulatory authorities (when legally required)
- Professional advisors and service partners (under strict confidentiality agreements)
We never sell your personal data to third parties.
6. Cookies and Tracking Technologies
21 Grand Casino uses cookies and similar technologies to enhance your experience. You can manage your cookie preferences through our Cookie Settings or your browser.
7. Data Security
We implement advanced technical and organizational security measures including SSL encryption, firewalls, and regular security audits to protect your data from unauthorized access, loss, or misuse.
8. Your Rights under GDPR
As a player in Germany, you have the following rights:
- Right to access your personal data
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise any of these rights, please contact us using the details below.
9. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
10. International Data Transfers
Any transfers of data outside the EU are protected by appropriate safeguards in line with GDPR requirements.
11. Children’s Privacy
21 Grand Casino does not knowingly collect data from individuals under 18 years of age. Our services are strictly for adults only.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes via email or website announcement.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact our Data Protection Officer:
Email: privacy@21grandcasino.com Live Chat: Available 24/7 on the website